Shipping Information

Strong Spas Hot Tub Delivery Terms

Standard shipping of hot tubs purchased online will be delivered direct from the factory within the 48 contiguous United States at the quoted price*. Shipping of hot tubs generally takes 1-2 weeks once the spa leaves the factory.

*Hot Tub deliveries to remote areas and islands may be subject to additional shipping fees. Please contact Strong spas at 1-800-787-6649 for more information. Standard delivery based requires access by tractor trailer. Please contact 1-800-787-6649 if your location isn’t tractor trailer accessible.

Strong Spas Standard Parts and Accessory Delivery Terms:

Parts and Accessories purchased online will be shipped via standard ground delivery with the shipping cost calculated at checkout. Delivery of parts and accessories generally takes 7-10 days from the order date.

FREE Shipping is offered on all parts or accessories included with the purchase of a spa. Accessories purchased separately will be subject to shipping charges calculated at checkout.

Hot Tub Delivery Process:

We strive to assure that your spa purchase is a pleasant experience, and in this light we want you to know what to expect after you purchase your new spa.

  • You will be notified via email when your spa ships from the factory.
  • Shipping is provided by a nationwide freight company, and delivery is available to any of the continental United States.
  • Your spa will likely leave the factory with a truckload of other spas and the first stop will be a terminal where your spa will be transferred to a truck heading to your state.
  • Once in your state you will be contacted by the delivery driver or terminal manager who will schedule your delivery.
  • On the scheduled day a tractor trailer equipped with a lift-gate will show up and the driver will deliver your spa to the end of your driveway.
  • After inspecting the exterior of the spa to confirm that it arrived to you safely, you will be asked for a signature, and the spa is then yours.

Please contact Strong Spas at 1-800-787-6649 if you have any questions regarding your delivery.

Backyard Delivery may be available as an option through the freight carrier in the United States in select zip codes, or by a local factory authorized service technician in other areas, for an added fee. If the US freight carrier offers backyard delivery in your area, it will show up as an option at checkout.

In case you are not in an area where backyard delivery is offered by the delivery company, then you may still be able to obtain backyard delivery through a local factory authorized service technician. Contact Strong Spas at 1-800-787-6649 for additional information.

Hot Tub Delivery to locations outside the 48 contiguous United States may be available for an additional fee. Please contact Strong Spas at 1-800-787-6649 to receive a quote prior to placing your order. Additional transit time may be required.